5 Easy Steps to Enhancing Your Security Guard Service
When property managers employ security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that most security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of ongoing quality management processes.
Security guard companies are unlike any seller that a property manager usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard business, how often can you determine if the protector company is performing their job including running background checks and drug screenings, providing great training for your own guards, and effectively tracking and supervising your defenses. In the majority of instances they probably are, but it is crucial to implement a system of verification and quality management to ensure that problems associated with the deficiency of performing these tasks don’t begin to happen.
In this guide we will discuss five (5) simple actions to enhancing your safety guard service and attaining everything you picture as your ideal event security London.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your condition is among those states, ensure that your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security provider and inquire does it look adequate.
It is also your security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to display if the protector is a good fit for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This first conversation will tell you a lot on what to expect from this guard and it provides you a chance to request a different guard if you feel that it is essential.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in many cases the shield’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your property?
• How long is each officer trained?
• How long can the security company double bank? (Double banking is the procedure for experiencing a veteran guard working at the same time as the new guard.)
• How thoroughly are your post requests clarified?
Determine the answer to every one of the questions and make sure that they match what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and your website special training to get an understanding of what goes on preparing a guard to operate at your property.
Guard supervision is among the more important factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their work isn’t important and they begin to see themselves as not as a part of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of distant oversight that prove most effective are:
In case your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they’re in your property. These tracking systems permit the security guard business to track the log and time the activity of the guards while they’re making rounds to several areas in your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the safety guard provider provides a method of making sure that each guard is safe and alert. Using guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is also an significant part their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your safety as you are not there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure that the consultant isn’t really a security guard business. If that’s the case, your audit is guaranteed to develop problems with your existing security guard business.